How to Find the Right Provider for Your Cloud-Hosted Phone System

Sep 8, 2023 | Cloud PBX

Good communication lies at the heart of every successful business. Data shows that communication can increase talent retention 4.5 times, a figure that will make any HR team beam with joy. As an employer, providing your team with the tools they need to effectively communicate with each other should be a priority, especially if you anticipate business growth in the coming years. Queue in hosted phone systems.  

A reliable hosted phone system is a vital tool in bringing efficient and seamless communication to your business. However, you also need to find the right provider to complement your perfect phone system. Different systems have different features; more importantly, some providers prioritize their customers differently. So, when discussing how to find the right provider, you must keep a few things in mind. Below, we’ll help you understand what you should look for in a phone system and how AdamsComm can fill that role for your business.   

Why AdamsComm?  

AdamsComm is a local, Veteran-owned company that provides VOIP and UCaaS communication solutions. We’ve been around since 2004 with one clear mission: helping businesses succeed with effortless communications. At AdamsComm, you’re not just another customer; we value the personal touch. Our goal is to give every customer a tailored, white-glove communication experience. It all begins with understanding your company’s unique challenges so that we can find the best solutions. How do our solutions bring value to your business?   

Superior Call Quality and Reliability 

Hello? Can you hear me? Can you think of anything more unprofessional from a business? Clear call quality is essential for maintaining that professional image. A company consistently offering high-quality voice calls is perceived as reliable and trustworthy. On the other hand, poor call quality can lead to frustration, misunderstandings, and a negative perception among clients, partners, and employees. At AdamsComm, we prioritize providing high-quality voice calls to ensure seamless connections. Our infrastructure’s redundancy and failover systems guarantee uninterrupted service.   

Scalability and Flexibility  

Businesses are dynamic and often experience periods of growth or change. Scalability and flexibility ensure your communication system can easily adjust to evolving needs. As your team expands, locations change or new features are required, a hosted phone system can accommodate these changes without significant disruptions or a new setup.   

With the rise of remote and hybrid work, businesses need a phone system that allows their employees to work from anywhere. AdamsComm’s hosted phone system effortlessly adapts to changes with ease. Adding or removing users and features is simple and fits your business’s rhythm. Plus, you can use your system from any internet-connected device, making it accessible to employees no matter where they’re located. 

hosted phone system

Cost-Effective Solution 

How is that even possible? Well, since hosted phone systems operate in the cloud, it removes the need for purchasing and maintaining costly hardware. This upfront cost reduction alone can be substantial. Plus, hosted phone systems centralize maintenance in the cloud provider’s hands, meaning you’re freed from the burden of maintaining physical equipment, leading to considerable long-term savings.  

Say goodbye to costly hardware and ongoing maintenance. AdamsComm’s transparent monthly pricing keeps your budget in check.  

Key Features of AdamsComm Hosted Phone System  

Our hosted phone system has a range of features that contribute to seamless communication and empower businesses to enhance their operations and customer interactions. Here’s a closer look at the features that make the benefits possible.  

Advanced Call Routing  

With intelligent call routing options based on various criteria, your incoming calls are directed precisely to the right department or individual, eliminating the need for unnecessary transfers and reducing wait times. This enhances customer satisfaction and streamlines your internal processes, allowing you to make the most of every interaction.  

Voicemail to Email Transcription  

Every missed message can translate into a missed opportunity. AdamsComm’s voicemail-to-email transcription feature addresses this by transforming voicemails into email transcriptions. This convenience ensures you never miss a message, even when you’re away from your phone. Accessing voicemails via email not only improves accessibility but also fosters responsiveness. For professionals juggling a busy schedule, the potential time-saving benefits are invaluable, as they can quickly scan and prioritize messages without the need to listen to lengthy voicemails.  

Business SMS 

Sixty-nine percent of individuals across all generations say they would rather get a text from an unknown business than a call. A company that can communicate with its customers via text has a significant competitive advantage, but beyond that, business SMS also facilitates internal communications. In the same way that customers prefer texts, employees across all industries can appreciate texting as an easier and faster way to reach each other. 

AdamsComm’s Hosted Phone System recognizes this shift and introduces Business SMS as an integrated feature. This capability allows you to engage with your customers and colleagues through text messages, fostering convenience and catering to their communication preferences. Not only does this facilitate quicker responses, but it can also enhance your professional image in the eyes of your customers.  

Call Center Functionality  

For businesses prioritizing customer support, having call center functionality is a game-changer. AdamsComm’s Hosted Phone System offers this feature, allowing you to establish an efficient and responsive customer support center. Combining voice and messaging in a unified approach can provide comprehensive assistance to your customers. Whether handling inquiries, resolving issues, or offering guidance, the convenience of call center functionality ensures that your customers receive the support they need, strengthening their trust in your business.  

Seamless Onboarding and Support 

Switching to a hosted phone system doesn’t have to be complicated. With a focus on helping our customers have a stress-free transition, we make it easy with the following:  

  • Hassle-Free Setup: Transitioning to a new communication system can often raise concerns about the setup process. We understand the importance of a smooth and straightforward onboarding experience. Our user-friendly onboarding process is designed with your convenience in mind. We’ve removed the complexity from the equation, ensuring you can get up and running with minimal fuss.  
  • Dedicated Customer Support: Our commitment to your satisfaction doesn’t end with a hassle-free setup. AdamsComm takes pride in our dedication to providing excellent customer support throughout your communication journey. We understand that issues can arise anytime, so we offer efficient customer support for technical assistance. Our support team is just a call away, ready to assist you in resolving any issues promptly.  

Are You Ready to Experience Unparalleled Business Communications? 

Say goodbye to outdated systems and hello to a world of advanced communication. The experts at AdamsComm can help you choose the ideal cloud-hosted phone system for your business. Connect with us now and unlock a new era of seamless communication. 

 

John Adams
Author: John Adams