The Benefits of Hosted PBX for Private Medical Practices: A Case for Choosing AdamsComm

Jul 8, 2024 | Cloud PBX

Proper communication with patients is critical. Depending on your medical practice, their needs could be straightforward, or they may have been thrust into a medical situation and feel lost. If you have substandard communication tools, then this may be adding to their mental struggles and causing undue stress for all involved. A recent Salesforce report states that 80 percent of customers now consider the experience the company provides to be as important as its products and services. Your communication tools are the patient’s first experience with you, and if they are inadequate or don’t meet expectations, then that perception can almost be impossible to change.

You are not alone, and AdamsComm is here to help you navigate hosted PBX for your medical practice. 

What is Hosted PBX?

A hosted PBX, or Private Branch Exchange, is a phone system managed and maintained by a service provider in a cloud-based data center. Service is provided through VoIP, Voice over Internet Protocol, so you can call through your internet connection. You then have the freedom to be in the office, on the road, or working from home but still connected to your business phone system.

Benefits of Hosted PBX For Private Medical Practices

Simplifying the communication whirlwind is the secret sauce of hosted PBX for medical practices. Offices are busy, and it’s important to ensure that patients, doctors, and office staff can quickly and accurately respond to patients’ needs without fuss. For example, voicemail to email is a productivity boost for doctors between patients; they can quickly listen to a message on their cell phone and get back to a nurse or patient directly with the next steps. No more needing to call into a voicemail box from your desk phone to retrieve a message. That’s inefficient.

Feature Rich Communications

A hosted PBX does what was previously impossible with on-premise, traditional phone systems and easily provides a modern business solution. What used to be considered a luxury are our daily advanced features

  • Call Routing to Mobile Phones 
  • User Dashboard and Softphone Support 
  • Voicemail To Email 
  • Operator Console 
  • Voicemail Transcription 
  • Mobile Application 
  • Call Recording 
  • Fax Support from Anywhere 
  • Call Center Functionality 
  • Business SMS 

Think of the possibilities that business SMS can provide patients with appointment reminders, the ability to converse when they are available, and quick updates all through text. That seems like a major victory for medical practices with hosted PBX. 

Low Cost

Any cost savings is a win, but without losing features—in fact, gaining features—how could you go wrong? A switch to hosted PBX for medical practices can save as much as 50 percent on your ongoing costs. Depending on the workplace programs and services you currently use, you might be able to downsize even further with how robust a hosted PBX is.

Increase in Productivity

Efficiency and productivity are everything when thinking about a medical office and patients. According to a Qatalog report, 59 minutes are lost daily by searching for information in various tools and programs. More productivity means happier clients and less backlogged work to get through.

In particular, the power of Call Center features allows access to call data and interaction analysis to make more informed decisions about how your office runs. Here are more advanced Call Center features to consider:

  • 3rd Party Integrations – Integrate your CRM and ticketing software for centralized access to information. 
  • Skilled Routing – Calls are sent to the best agent for the call. 
  • Auto Distribution – Calls are automatically directed to an available agent. 
  • Analytics and Reporting – Track data for an increased CX and staff training. 
  • Live Dashboards – See live communication for easy real-time adjustments. 
  • Screen Recording – Easily monitor and improve customer interactions.

Maximize available staff to focus on calls and make the most out of every interaction. With access to Call Center data and features, the available data will make staffing and decision-making less of a feeling but rooted in actionable data.

Collaboration and Scalability

The pandemic has shown the need to be flexible and ready for anything. Your hosted PBX allows you to shift and address any possible need as soon as it arrives. This doesn’t just mean the once-in-a-century pandemic; it could also mean adjusting for a natural disaster or allowing people to work from home due to an illness in their family. You can scale your workforce as needed at a moment’s notice. No collaboration is lost, and patients still get the stellar care they have grown accustomed to.

AdamsComm is Your Choice for Hosted PBX

Your medical practice is everything to your community, and nothing should get in the way of offering the best care through the best service provider. For 20 years, AdamsComm has been a locally run, veteran-owned business committed to serving the community with care. To us, you are more than a number. Contact us today to discuss how we can partner with you and your business. 

John Adams
Author: John Adams