The Power of Text-to-Speech IVR in Customer Engagement

We are in a beautiful time where natural language is used to engage customers further when interacting with your business. Natural-sounding text-to-speech has been the final puzzle piece since synthetic speech gained popularity in the 1970s. Text-to-speech software is...

Exploring the Mobility Benefits of Cloud Phone Systems

The total freedom of a business mobility solutions can't be underestimated. It's not about the obvious physical freedom; it's about the cost freedom, the time freedom from streamlining workflows, the freedom from being locked down, and the freedom from inflexibility...

How Hosted PBX Streamlines Business Communication

The landscape of traditional business priorities is evolving. Now more than ever, communication is the cornerstone of success. By 2025, POTS lines will disappear, and a strong push towards hosted PBX has begun. With hosted PBX, you get a feature-rich, geo-redundant,...

Navigating the Landscape and Choosing the Right Hosted PBX Provider in 2024

Remember when offices were monolithic structures, and the most advanced communication technology was a clunky landline on your desk? Fast forward to the 2020s, and our workplaces have become a dynamic mix of in-office, hybrid, and remote setups. In this era of...

The Harmony of Interaction: A Deep Dive into Omnichannel Customer Journeys

Nobody wants to listen to a symphony where everyone's out of tune. It would be an absolute travesty. And nobody wants to interact with a business that's "out of tune" either. One with disjointed communication, inconsistent service, and slow response times. Thankfully,...

Make Data Work to Your Advantage with Omnichannel Analytics

Running a successful business today means more than just having a great product or service—it's about reaching customers wherever they are. Omnichannel strategies promise to do just that, but here's the thing: it's not enough on its own. You need data analytics....