Think headsets and you naturally think of the convenience of having your hands free to do things while you speak on the phone. In this day and age of wireless headsets and blue tooth, you have even more mobility. Yet the benefits go far beyond that.
First, there are tremendous ergonomic advantages to headsets. Even if you avoid holding the phone between your head and shoulder, there’s a natural tendency to tilt as you speak on a traditional phone. Not having to hold a phone in any manner reduces stress and strain on your neck and upper back. If you work in a call center or being on the phone takes up a significant part of your day, a headset can be a lifesaver.
Besides headsets freeing up your hands and now being cordless, you also have the benefit of improved sound quality. Most headsets feature noise-canceling technology and filters that can eliminate 75 percent of the background noise in your area. Binaural headsets that cover both ears can greatly eliminate background noises so you can focus better on your phone conversation.
Add it all up–mobility, reduced distractions while on the phone, ergonomics that relieve stress and fatigue–and headsets create a win-win for anybody who makes all or part of their living on the phone.