In today’s digital age, we back things up. Whether it’s our PC server, hard drives, iPhones, photos, music, etc., most businesses and people for that matter will take the precautionary step of backing up just in case something happens. And the logic behind this makes perfect sense: we may need some or all of this data at some point so better safe than sorry.
So, why don’t we back up our phone systems?
Think about that for a moment. What if your business telephones lost their routing? What if the auto-attendant no longer answered? Or if callers couldn’t be routed properly to the sales and support teams? Worst of all, what if the phones don’t ring at all when your top client calls?
No one wants to be in any of the above situations. Regrettably, many companies will neglect to back up their telephone system. Talk about rolling the dice. In the event of a system crash and lost data, the restoration of a business telephone system can take up to a full day to restore.
Can your business be without phones for a day?
While contemplating the answer to that, think about this. With a backup of your system, you could be back up at 100 percent within minutes depending on the conditions.
Is your system capable of back-ups? What should you do if it isn’t? If your system can be backed up, when was the last time you conducted one? How often do you or should you do a back-up? What does it cost to get one? Can you schedule backups or can you automate them? How about your telecom vendor? Do they maintain a back-up of your system?
These are all questions worth asking your telecom provider. If you have a system that does not have backup capabilities, we strongly encourage you to upgrade. Nobody plans to lose data, but you can plan to not have it shut you down for a significant block of time.
For a cursory review of your current phone system, please call us at 508-866-4086 x201.
